Privacy Policy 

1. Our Commitment to Your Privacy

At Calyxion (“we”, “our”, “us”), we promise to protect your privacy at every cost. The given privacy policy clearly explains why we collect data from you, how we will use your information, and provides you with the rights you have over your personal data. For this purpose, we follow the rules given by the UK General Data Protection Regulation (UK GDPR).

For data protection law, the data controller is Calyxion of [Insert Business Address / Registered Office].

2. Information We Collect

We collect and process the following information when you use our website:

  • Personal Identification Information: Your personal information, such as your name, email address, billing address, shipping address, and your personal phone number.
  • Order Information: We also collect your order details, the payment method you use, and your order history to keep you updated.
  • Technical Data: We also require your technical data. It mainly includes your IP address, your browser type and version, your device type, operating system, and time zone setting.
  • Usage Data: In usage data, we collect information like how you browse and engage with our websites. It includes the pages you visit, the time you spend, and navigation patterns.
  • Marketing Preferences: In marketing preferences, we collect your consent to receive our promotional emails, newsletters, or SMS updates.

We do not collect any data from children under the age of 16. If you believe a child has provided us with their personal data. Please contact us, and we will delete it immediately on a priority basis.

3. How We Use Your Information

We use your information to:

  • Process Orders: To confirm, prepare, and deliver your purchases, and send order updates. (Lawful basis: contract performance)
  • Provide Customer Support: To assist with the queries, returns, and complaints.
  • Improve Our Services: To analyse the website activity and improve user experience.
  • Marketing Communications: With your consent, to send you updates on new abayas, hijabs, special offers, and seasonal launches. You may unsubscribe from us at any time.

4. Data Sharing and Third Parties

We never sell your personal data to anyone. However, we may share it with our trusted service providers, such as:

  • Payment processors (Stripe, PayPal)
  • Delivery companies (Royal Mail, DPD)
  • Website hosting & e-commerce platforms (e.g., Shopify, Squarespace)

Each partner is required to protect their data at any cost and use it only for the agreed purpose.

All of our partners are required to protect your data and use it only for the agreed-upon purposes. If we transfer your data outside the UK, we follow the law and send it through proper channels.

5. Data Security

We take your privacy seriously. All personal data is encrypted during transfer (SSL) and stored securely with us. The access is shared only with the employees and third-party businesses for business purposes. In case of any data breach, we will notify you and the relevant authorities. We make sure to take precautions against them.

6. Data Retention

We only keep your necessary data for as long as needed:

  • Order data: Kept for 6 years (for tax and legal compliance).
  • Marketing data: Data is kept until you unsubscribe or request deletion.
  • Customer service queries: Retained for 2 years.

After this period, your data will be securely deleted or anonymised forever.

7. Your Data Protection Rights

Under UK law, you have the right to:

  • Access your data (request a copy).
  • Correct inaccurate information.
  • Request deletion (the “right to be forgotten”).
  • Restrict how we process your data.
  • Object to certain processing (e.g., marketing emails).
  • Request data portability (transfer to another provider).

To exercise your rights, please get in touch with us at [Insert Email]. You also have the right to complain to the Information Commissioner’s Office (ICO) in case of any issue.

8. Cookies

Our website also uses cookies and similar technologies to improve your shopping experience. These include:

  • Essential cookies to keep your cart and checkout working.
  • Performance cookies are used to analyse how visitors use our site.
  • Marketing cookies to deliver personalised offers.

You can manage your cookies through your own browser settings, too. For details, please read our separate Cookie Policy.

9. Contact Us

In case, you wanted to ask any question or have a discussion with us regarding this Privacy Policy, you can reach us at info@calyxion.co.uk

Address: [Insert Business Address]